Background

Graft Creative Ltd is a limited company providing graphic design and illustration services. Registered address: Graft Creative Ltd, Studio S4, Leah’s Yard, 22 Cambridge Street, Sheffield City Centre, S1 4HP.

The purposes of this privacy notice/policy are to inform you about the data and information that I collect, your rights, and how we protect and use your data.

Graft Creative will always keep any information that I collect private and in accordance with the UK Data Protection Act 2018 including its applied GDPR provisions (DPA 2018).

What personal information will be collected?

At Graft Creative, I don’t take payments online or run any targeted advertising campaigns – so the data that’s collected is very basic and generally anonymous.

Across all tools, the data collected is:

• Name

• Company name

• Job role

• Email address

The ways I collect data are:

Newsletter – Constant Contact

If you’ve been kind enough to subscribe to my newsletter, then I will have captured some personal data. Namely:

• Name

• Company name

• Job role

• Email address

This data is then stored securely in Constant Contact. You can find out more about how your data is stored and protected at Constant Contact here.

It’s called a ‘Data Processing Agreement’ because that’s the correct term for its role in GDPR. I am the data controller, and Mailerlite is the data processor. You can read more about that kind of stuff on the ICO website.

Calendly

I use Calendly to book calls and meetings, and capture information for new leads. It helps me qualify leads and also means that we come to meetings with all of the basic information-gathering bits already done. Super handy.

In terms of data, I capture:

• Name

• Email address

• Name of company

• Inquiry details – including: budget, timescales, a brief description.

It will also ask you if you would like to subscribe to my newsletter. If you are so kind as to say yes, I will then manually add you to the subscriber list in Constant Contact. If you say no, I will use your email purely for the purpose of communicating with you about the opportunity (and potentially, eventually, the job) – but I will never sign you up to the newsletter as you’ve said no.

Your email will be stored in my CRM for tracking my sales pipeline.

Find out more information about Calendly’s data processing agreement.

Changes to and retention of the data

You are able to make changes to your data by emailing me at emily@follycreative.co.uk, and should do so in the following circumstances: change of email address, change of contact preference.

Your data will be retained for 5 years. On expiration of that date your data will be deleted from my CRM and Mailerlite unless you opt in to stay on the system. This will be reviewed in 2027.

You can unsubscribe from my newsletter at any time through the unsubscribe button in my emails. Or you can email me to unsubscribe.

User’s rights including the right to object or withdrawal of consent

Your consent to usage of your data can be withdrawn at any time. To do this, you must unsubscribe through the button in my emails. Or you can email me to delete your data.

Here’s a legal bit:

• Under UK data protection laws users have the following rights:

• The right to be informed about the processing of personal information;

• The right to have personal information corrected if it is inaccurate and to have incomplete personal information completed;

• The right to object to processing of personal information;

• The right to restrict processing of personal information;

• The right to have personal information erased;

• The right to request access to personal information and how it’s processed;

• The right to move, copy or transfer personal information; and

• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects the user.

The above rights cannot be exercised in all circumstances and therefore not all requests will be approved. Any responses received will outline which rights apply (or don’t) and whether we will comply with the request or not and the reasons why.

Opting out of communications

You may have signed yourself up, but you are absolutely allowed to change your mind and want to opt-out of my marketing and non-essential communications. You can do this through emailing me at kirsty@graftcreative.uk.

Right of complaint

I will always ensure that I do it all by the book – however, you have the right to complain and details of how you can do this is listed in our Data Protection Complaints Policy.

Ideally, contact me first as the data controller as I will be able to ensure that any issues are resolved before you escalate it.

Changes to the notice/policy

This is my policy, and I may make changes at any time to reflect updates to the law or changes to where I collect or store your data.